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Delete your PuckLab account

You can delete your account and its data in the app, or here on the website with a code we email you. Either way you have 180 days to change your mind.

What happens

  • Right away, your players come off every leaderboard and are hidden.
  • PuckLab Pro bought on pucklab.ca stops renewing, so you won't be charged again. Pro bought in the App Store, Google Play or the Amazon Appstore has to be cancelled in that store: how to cancel.
  • We email you the date your account will be deleted.
  • For 180 days you can change your mind: open the app, sign in with the same email and choose Restore account. Everything comes back except leaderboard places, which you earn again by playing.
  • We keep the account for those 180 days so we can also answer billing questions (card payment disputes can come months after a payment). After 180 days we permanently delete your login, your players and their play history, and your account records. Payment records are kept as tax law requires (see our privacy policy).

In the app

Open your profile (your name and avatar, top right), choose Edit account, confirm your password, then Delete account.

Here on the website

Enter your account's email and we'll send you a 6-digit code. No password needed.

Sign in with your password instead

Can't get into the email on your account? Email [email protected] from any address with your account email and we'll help you, usually within a few days. Other questions: Account help.

Comments and messages on our social media

If you commented on, or sent a message to, PuckLab on YouTube, Instagram, Facebook, Threads, TikTok or Bluesky, we may hold a copy of that comment or message for up to 30 days so a person can read and reply to it. We store a one-way hashed identifier, never your name, username or account ID, and we delete the text within 30 days in any case.

To have it deleted sooner, send us a message or email [email protected] with the platform and the post you commented on or the account you messaged. We delete it within 30 days and confirm by email. This does not delete anything on the platform itself: remove your comment or message there too. See our privacy policy for details.